Knowledge Base Software for Help Centers and Docs
Create self-service help centers, FAQs, and docs with Doffl knowledge base software. Reduce support tickets and empower teams. Start your free trial today.
About Knowledge Base & Support System
Doffl Knowledge Base Software helps businesses create, organize, and publish self-service documentation, help articles, and FAQ hubs. Designed for customer support teams, product managers, and internal operations, it provides a centralized platform for both public support centers and private company wikis.
By publishing structured knowledge resources, organizations can resolve customer inquiries faster and streamline employee onboarding. Manage drafts, structure topics hierarchically, and keep your product documentation current using a secure cloud-based dashboard accessible from any browser.
Key features
- Rich text editor for creating formatted support guides
- Customizable categories and nested article hierarchies
- Instant search bar with keyword matching and suggestions
- Public help center and private internal wiki modes
- Dedicated FAQ builder for common customer queries
- Role-based access permissions for writers and reviewers
How to use Knowledge Base & Support System
- Create an account or sign in to start your free trial.
- Configure your knowledge base settings and public branding.
- Organize categories for FAQs, user guides, and troubleshooting.
- Draft and publish articles using the rich content editor.
- Share your public help center URL with customers and staff.
Who is it for?
- Customer support teams building public self-service help desks
- SaaS companies publishing product documentation and user manuals
- Internal operations teams maintaining company wikis and standard operating procedures
- E-commerce stores managing frequently asked questions about shipping and returns
Frequently asked questions
Can I make my knowledge base private for internal staff?
Yes. You can restrict access to authenticated team members to use the platform as an internal documentation hub or employee wiki.
Is there a free trial available?
Yes. Doffl offers a free trial that lets you explore the platform and set up your initial articles before choosing a subscription plan.
Can multiple team members collaborate on documentation?
Yes. You can invite team members with specific roles, such as authors and administrators, to draft, review, and publish articles collaboratively.
How does a self-service knowledge base reduce support workload?
Providing clear answers to common questions allows customers to resolve issues independently, which directly reduces incoming ticket volume for your support agents.
Does the knowledge base software include search capabilities?
Yes. The built-in search engine indexes all published articles and FAQs so visitors can find relevant guides quickly.